Shipping Policy

Last updated: July 27, 2025

Thank you for shopping with YoungWiz.com. We are committed to getting your gear safely and promptly to your door. Please review our shipping policy below:

Order Processing Times

• Custom-strung heads and stringing services are built to order. Please allow 2–4 business days for order processing before shipping.
• Standard StringKing products are typically processed within 1–2 business days.

Shipping Methods & Carriers

• We ship all orders via USPS or UPS, with tracking information provided by email once your package departs.
• Shipping speeds and options are shown at checkout.
• YoungWiz.com is not responsible for delays caused by carriers, weather, or addresses provided incorrectly at checkout.

Shipping Rates & Surcharges

• Shipping costs are calculated at checkout based on location, product type, and selected speed.
• For “Mail Your Own Head” orders, the cost includes both inbound (customer to Chris) and outbound (Chris to customer) shipping labels, displayed as a single fee at checkout.

International Shipping

• At this time, YoungWiz.com only ships to addresses within the United States.

Lost or Damaged Packages

• If your order is lost or arrives damaged, contact us at ksglax2025@gmail.com within 5 days of delivery. We will help coordinate with the carrier and resolve your issue as quickly as possible.

Returns & Adjustments

• Please see our Returns & Adjustments Policy for details on eligible modifications and restrictions regarding custom stringing.